Join the security responder network

Respond to live security callouts and deliver quick, reliable support while accessing real-time alerts and new opportunities with AURA’s smart dispatch.

Join the network

What is the AURA security responder network?

AURA connects licensed security responders to live incident alerts, instantly routing each callout to the nearest available team. Responders handle a broad range of situations to safeguard people, property and businesses.

Sends real-time alerts to connect responders with incidents as they happen.

Integrates with control centers to track every callout from dispatch to resolution.

Uses smart dispatching to ensure fairness, coordination, and access to opportunities across the country.

Every AURA security alert into a opportunity

Grow your business

Access more callouts and grow your business with AURA’s trusted network.

Work smarter, not harder

Get real-time dispatch and routing to respond faster and track performance.

Build trust and transparency

Stay accountable with GPS tracking and digital proof of service for full visibility.

Join the network

How it works

Joining the AURA security responder network is quick and straightforward. Follow these simple steps to start responding to incidents and earning through the platform.

Apply & get verified

Ensure your team has a valid PSIRA registration and Public Liability insurance to join the AURA network.

Onboard

Once verification is complete, we activate you quickly and seamlessly so you can start using the AURA App and Control Centre tools with confidence.

Receive alerts

Get real-time security alerts and respond fast with smart dispatch.

Earn

Earn per callout and track performance in the AURA Portal.

What you need to get started

Before joining the AURA security responder network, ensure your team meets the basic operational and compliance requirements to deliver reliable, professional response service.

Licenses and certifications

Hold the required licenses and certifications from the Private Security Regulatory Authority (PSRA) to operate as a registered security provider.

Reliable communication

Equip your team with smartphones that support GPS tracking and real-time communication.

Stable internet connection

Ensure a consistent data connection to receive dispatch alerts, navigate to incidents, and update callout status in real time.

Technology that supports you

AURA’s technology ecosystem gives responders the right tools to operate efficiently, stay connected, and respond faster. Each product is designed to enhance coordination, visibility, and control across every callout.

Dispatch console

Access the platform — including your Management Console and Control Centre — to manage, monitor, and coordinate responses in real time.

Explore our technology

Responder app

A mobile app for responders to receive alerts, navigate to incidents, and report outcomes.

Explore our responder app

Ready to join?

It takes less than five minutes to apply and start receiving verified callouts in your area. Grow your business, respond faster, and be part of a trusted security network.

Join our network

What responders have to say

“AURA has been a fantastic partner. The platform is reliable, easy to use, and the continual growth of their network means our ability to respond and assist effectively keeps improving.”

Medical Responder

“We’ve been working with AURA for some time, and the service has been outstanding. The app is easy to use and gives our responders a clear picture of the exact location and situation from the moment a callout comes through. It’s made our operations faster, smoother, and far more effective.”

Medical Responder

“Working with the AURA team has been a great experience. Their professionalism, strong communication, and industry knowledge truly stand out and make every deployment smoother.”

Security Responder

FAQs

Joining is simple. If you’re a licensed security company, you can apply to become an AURA response partner. Once approved, you’ll receive access to the AURA Responder App, Dispatch Portal software and training materials.  To get started, email partners@aura.services or complete the “Join now” form.

The Responder App (available on Android, iOS, and Huawei) notifies responders of nearby incidents using AURA’s smart dispatch algorithm.   When you accept a callout, the app: Provides full incident details and GPS navigation. Tracks your route to the scene. Updates the control center and client in real time. Allows you to upload reports and images while on the scene of a response. This system ensures accountability, transparency, and faster coordination between control rooms, responders, and clients.

To join the network, your organization must have the appropriate local licenses and certifications, maintain a reliable fleet with trained personnel, meet AURA’s response-time and service-level standards, and use GPS-enabled devices with active data connectivity for dispatch and tracking. Requirements may vary by region.

Responders are compensated per completed callout or through pre-agreed contractual rates, depending on the partnership model. Detailed reports and earnings summaries are available in the AURA Portal for full transparency and performance insights.

AURA currently operates across South Africa, the U.K., Kenya, and the U.S., with expanding coverage in additional regions. Each response partner receives access to region-specific support and performance insights to maintain consistent service quality. *Availability of services may vary by region.

AURA’s machine-to-machine dispatch system removes manual delays, delivering instant alerts to responders. The platform provides fast response times, nationwide or multi-region coverage, real-time tracking and transparent reporting, and access to integrated security, medical, and roadside networks. It’s a tech-driven ecosystem designed to help responders grow, operate efficiently, and increase revenue.