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Customer platform: your operational command centre

From subscription to dispatch, one platform keeps your service running, visible and scalable.

Understand the hidden cost of weak response systems

Outdated and disconnected security response processes and systems leave you operating in the dark, no real-time insight, no true overview, no control. Your team ends up reacting, not optimising.

Why it matters?

Because delay, confusion or lack of clarity in a crisis erodes trust, drives up costs and leaves your users vulnerable.

Turn data into action, service into growth

The customer platform is the technology backbone for the delivery of your mobile security services. Whether you manage users, schedule patrols or dispatch on-demand responses.

AURA customer platform

Manage your platform 
your way

Management console

Can be used by control room operators managing alarms and CCTV, enabling them to quickly select the relevant property, add relevant information, and track security officer progress.
Controllers can live track security officer progress, see tasks and images as they are completed in real time, and communicate via secure messaging with the AURA control room and security officer.
Create, view, search and manage your callouts.
Detailed analytics views to get deeper insights into the usage of your response experience.
Scheduled services booking engine.

Dispatch console

Can be used to book patrols, security escorts, access visits, locks and unlocks, VPI's and OPI's.
Can be used to live track all activities and communicate via secure messaging with the AURA control room and attending security officer for complete peace of mind.

Scheduling console

Booking of once-off ad hoc patrols to a specific site.
Booking of regular recurring patrols according to a set schedule.
These bookings are converted into callouts by the control centre at the requested date and time and the guard is given all the details required for a quality site check.

Integration module (API)

Full API library and developer tools for integration portal functions with your existing platforms.
Technical-view logs, data streams and user controls for deeper system integration.
Integrated into widely used security monitoring centre CMS software such as Sentinel, IMMIX, and others.

The Benefits

With the AURA customer platform you unlock operational efficiency, enhanced customer satisfaction, and more positive outcomes from the impact of crime, giving you an edge in the B2B and B2B2C protection service space.

Streamline onboarding and efficiently manage large property estates and portfolios with detailed site records, images, and risk and site assessments.
Add new sites in seconds and drive revenue by offering and scheduling extras like patrols, locks and unlocks, and access visits.
Gain operational insight and improve service outcomes via data-driven dashboards and exception alerts.
Take ownership of all related services, reduce friction, and offer customers the very fastest and most transparent solution available.

Control Centre: the heart of your safety network

At AURA’s core is our control centre. Real-time oversight, full-journey transparency, instant response.

Our control centre connects your portal and our global responder network in one seamless flow. Every alert is monitored 24/7 by live operators, routed through automated dispatch, tracked through responder mobile apps, and logged with full incident reporting. You get instant visibility, accurate status updates, and a complete audit trail for every case.

How it works

01

Enablement

Portal admin users add and manage detailed site records

02

Activation

Monitored alarms or CCTV initiate a dispatch to the AURA network by a controller via the cloud portal or software integration to a CMS platform

03

Automated dispatch

A dispatch received triggers the Ringing Algorithm to find the nearest on duty vetted security officer

04

Call-out accepted

The security officer accepts the callout and is directed to the site location

05

Live tracking

The AURA 24/7 Control Room and Customer can track ETA, arrival and task progress whilst on site

06

Reporting

GPS timestamped tasks, images and notes are all added to the report and sent instantly on completion

07

Analytics & insight

View all archived call-outs, review response times by region, and output graphics or data for internal reporting

08

Optimise

Update site records, location data, and bespoke activity tasks lists to enhance response times and call-out quality

Chosen by industry leaders

“With AURA’s smart technology and hands-on team, we’re able to keep communities across Kenya safer every day.”

Samuel Karonji, CEO

“Partnering with AURA has been a pleasure, their professionalism, expertise, and shared mission to make South Africa safer set them apart.”

Charlette Roetz, Marketing Manager

“AURA’s user-friendly platform and live ETAs have transformed our response times and strengthened protection for our clients.”

Neil Jones, Director