Responder platform for managing response operations

AURA streamlines callout management, responder tracking and performance reporting through a single, integrated system.

Understand the hidden cost of weak response systems

Outdated and disconnected security response processes and systems leave you operating in the dark, no real-time insight, no true overview, no control. Your team ends up reacting, not optimising.

Loading...

Why it matters?

Because slow response times, lack of clarity during incidents, and poor reporting erodes trust, drives up costs, and leaves your customers vulnerable.

Book a demo
Why it matters?

Control centre

A real-time operations hub that helps controllers coordinate incidents with clarity, speed and safety.

Loading...
Live visibility of all AURA and internal callouts
Loading...
Real-time responder location, status and welfare checks
Loading...
Direct communication with AURA controllers for support or escalation
Loading...
Ability to create, assign and manage your own internal callouts
Loading...
Faster mobilisation through instant alerting and automated workflows

Management console

A centralised management dashboard for monitoring performance, compliance and service quality across your entire responder operation.

Loading...
View and manage responder records, documents and availability
Loading...
Track utilisation, adoption, callout volume and performance metrics
Loading...
Review detailed callout histories, feedback and evidence
Loading...
Access data insights to identify gaps, optimise deployment and improve SLAs
Loading...
Bulk upload or export data for reporting, onboarding and compliance

The Benefits

AURA brings your control centre and management tools into one platform, giving responder organisations clear oversight, smoother coordination and faster decision-making, without the complexity of multiple systems.

Run callouts, responder activity and internal jobs from one central platform
Capture accurate, time-stamped incident records automatically
Track utilisation, workloads and performance through clear dashboards
Scale teams and locations without adding new systems or complexity
Make faster, safer decisions with real-time alerts, locations and welfare checks
Use only the console modules you need to keep operations efficient

How it works

AURA makes it easy for responder organisations to get set up,
go live and start earning from high-quality, vetted callouts.

Join the network
01

Quick setup

A simple onboarding process helps your team register, upload documents and get configured quickly.

02

Get access

Once approved, get full access to the AURA platform and technology suite to start receiving callouts.

03

Start earning

Go live immediately, receive vetted callouts, improve utilisation and unlock new revenue opportunities.

Turn data into action, service into growth

The AURA responder platform gives your controllers and managers complete operational visibility — from live callouts to team performance — so you can run faster, safer and more efficient response operations.

AURA customer platform

Chosen by industry leaders

We’ve relied on AURA for over a year now and wholeheartedly recommend their service. When rapid response is crucial, AURA consistently delivers, with significantly faster response times than other large networks we've used. Both our controllers and customers are extremely satisfied with the service. Our operators have found the dispatch portal to be a remarkable operational improvement for the sector. In our experience, AURA is undoubtedly the best guard response service available.

Robert Dovey, Managing Director

AURA’s user-friendly platform and live ETAs have transformed our response times and strengthened protection for our clients.

Neil Jones, Director

It’s been refreshing to work with AURA, which started when they first expanded their operation into the UK. They have a sound business plan utilising a great platform and service using a team of companies to respond to the security callouts across the UK. The communication has been great but what’s been even better is the expansion and development of the system and service across the UK as they discussed when we first started working with them within the constraints of London. STAR Group now use AURA for 80% of live sites ranging across the UK and this is continuing to grow.

Clint Faulkner, Sales Director