Responder platform for managing response operations
AURA streamlines callout management, responder tracking and performance reporting through a single, integrated system.
Understand the hidden cost of weak response systems
Outdated and disconnected security response processes and systems leave you operating in the dark, no real-time insight, no true overview, no control. Your team ends up reacting, not optimising.
Why it matters?
Because slow response times, lack of clarity during incidents, and poor reporting erodes trust, drives up costs, and leaves your customers vulnerable.
Take total control with the AURA platform
Control centre
A real-time operations hub that helps controllers coordinate incidents with clarity, speed and safety.
Management console
A centralised management dashboard for monitoring performance, compliance and service quality across your entire responder operation.
The Benefits
AURA brings your control centre and management tools into one platform, giving responder organisations clear oversight, smoother coordination and faster decision-making, without the complexity of multiple systems.
How it works
AURA makes it easy for responder organisations to get set up, go live and start earning from high-quality, vetted callouts.
Turn data into action, service into growth
The AURA responder platform gives your controllers and managers complete operational visibility — from live callouts to team performance — so you can run faster, safer and more efficient response operations.
What our responders say
“AURA has also been a trusted partner in our Emergency Call Centre environment since 2019 to date. During this period, there have been numerous instances where they have assisted us in protecting the lives and assets of our clients. MiWay was provided with a customer facing portal which gave a full audit trail of user’s actions as well as a vehicle to deliver detailed and customised reporting. We therefore recommend AURA’s services.”
Ayanda Myeni, Head of Governance and Company Secretary
“AURA entered into an agreement with Uber to provide both drivers & customers with a way to request on demand private armed response, emergency management services and private medical response. This is achieved via an e-panic service which is embedded within the Uber application under the Uber Safety Toolkit. Uber was provided with a customer facing portal which gave a full audit trail of users actions as well as a vehicle to deliver detailed & customised reporting.”
Kagiso Khaole, General Manager, Sub-Saharan Africa
“Their innovative platform and fresh approach is something that was needed in our industry. The AURA team backing the product is knowledgeable and very operationally hands-on which greatly assisted in automating workflows and driving the culture change required to entrench new processes seamlessly into our operations.”
Philip Uys, General Manager Group Surveillance
“AURA has been a fantastic partner. The platform is reliable, easy to use, and the continual growth of their network means our ability to respond and assist effectively keeps improving.”
Medical Responder
“We’ve been working with AURA for some time, and the service has been outstanding. The app is easy to use and gives our responders a clear picture of the exact location and situation from the moment a callout comes through. It’s made our operations faster, smoother, and far more effective.”
Medical Responder
“Working with the AURA team has been a great experience. Their professionalism, strong communication, and industry knowledge truly stand out and make every deployment smoother.”
Security Responder