Join the network

Join AURA’s trusted responder network and receive real time dispatch requests with no setup fees or long term contracts.

  • SA Responder Form

A safer world with AURA

8000

Lives saved

10min

Avg global response time

+35000

Safe spaces created

+670000

Emergency activations

What is the responder network?

AURA’s responder network is a smart platform linking professional medical and security responders to people and businesses in need of urgent assistance.

What is the responder network?

Who can join the network?

AURA partners with licensed and trusted response teams to deliver fast, coordinated support during medical and security emergencies.

Why join the network

Partnering with AURA means joining a platform built to expand your operational footprint increase your revenue, and enhance the way you respond to emergencies.

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Earn extra revenue

Unlock additional revenue by sweating your deployed resources and utilising their idle capacity for extra on-demand work.

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Flexible participation

Maintain full control by prioritising and accepting call-outs based on both situational urgency and your resource capacity.

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Smart technology

Receive accurate details, live updates, and clear routing through AURA’s intelligent platform.

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No setup costs

Join the AURA network with zero upfront fees and start responding immediately with full platform support.

How it works

AURA uses smart technology to connect those in need with the nearest available responders.

01

Alert received

A real-time call-out appears with the essential details you need to assess the situation.

02

Responder dispatched

Once accepted, routing and updates guide you to the location for a quick, effective response.

03

Help delivered

You arrive on-site, provide the required assistance, and complete the call-out in the platform.

Join our network

Tools that support you

AURA gives responders everything they need to manage callouts efficiently and deliver reliable service. From in-app alerts to coordinated dispatching and phone-based backup, every tool is built to keep you connected and in control.

Technology built to keep you connected

AURA combines intelligent dispatch, tracking, and communication tools to give responders full visibility and control from the moment an alert is raised until the job is complete.

Responder app – Receive alerts, navigate to callouts, and update status in real time.
Control center – Manage operations, monitor responses, and coordinate teams seamlessly.
Phone call support – Get notified by phone for extra coverage when network access is limited.

Trusted by responders nationwide

AURA has been a fantastic partner. The platform is reliable, easy to use, and the continual growth of their network means our ability to respond and assist effectively keeps improving.

Medical Responder

We’ve been working with AURA for some time, and the service has been outstanding. The app is easy to use and gives our responders a clear picture of the exact location and situation from the moment a callout comes through. It’s made our operations faster, smoother, and far more effective.

Medical Responder

Working with the AURA team has been a great experience. Their professionalism, strong communication, and industry knowledge truly stand out and make every deployment smoother.

Security Responder

FAQs

No. We don’t measure suppliers on traditional response time metrics. Instead, we use two key KPIs: Ring-to-Move (how quickly you accept a callout) and ETA vs RT (your estimated time of arrival compared to your reported time). These help us ensure accuracy, reliability, and a consistent experience across the network.

AURA integrates seamlessly with most major alarm and monitoring platforms through flexible APIs or a simple portal setup — no costly hardware changes needed. Callouts are then assigned automatically via our proximity-based ringing algorithm on a first-come, first-serve basis, ensuring the closest responder gets the opportunity to accept first.

If a callout is missed or declined, it instantly moves to the next available responder. The only drawback? The responder who didn’t take it misses out on the revenue.

Yes. You control your availability and can go online or offline at any time.

South African responders require a smart device with GPS and mobile data connectivity, which they use to receive and accept activations and navigate to incidents. They must also have the standard security or medical response equipment appropriate for their service type.