Security dispatch software

AURA connects emergency alarm response centres to our fast, reliable pre-vetted responder network, seamlessly integration with your current workflow.

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A safer world with AURA

8000

Lives saved

10min

Avg global response time

+35000

Safe places created

+670000

Emergency activations

All-in-one customer platform to
control, mobilize, and schedule with confidence

AURA's alarm response portal gives you a unified platform that does more than simply dispatch help, it empowers your business with full operational control, rapid mobilization and scheduled service delivery.

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Management console

Full real-time dashboard of tools, including real-time dashboards, custom analytics and rating management. Designed for businesses that want end-to-end visibility and control.

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Dispatch console

Streamlined interface for on-demand call-outs. Ideal for service providers who already handle their own back-office but need rapid mobilisation. Focused on speed and reliability.

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Scheduling console

Dedicated scheduling hub. Lets you set up timed operations, allocate resources and log outcomes. Great for organizations running a mix of on-demand and regular services.

Services that power your promise of protection

When you partner with AURA, you get more than just technology, you get a full suite of services built to launch, support and scale your branded protection offering.

One partner, infinite customer protection

With AURA’s user technology options, your brand becomes the gateway to total-cover protection for your end-users. You get the tools to embed, integrate and activate every emergency pathway.

Ready to power your promise of protection?

AURA makes it easy to deliver real-time protection that your customers and teams can count on, without building it from scratch.

emergency vehicles responding

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AURA property protect

Extend your brand’s reach to, homes, offices or building sites and more, by delivering on-demand or scheduled security response, including escorting and armed/unarmed guarding, managed through our portal and supported by a scalable responder network.

View AURA property protect
AURA property protect
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Retail site security

Offer instant or scheduled protection for customer premises via your platform.

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Commercial site security

Covering offices or construction sites, with our network of vetted responders and your brand fronting the service.

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Escorting protection

Add a proactive layer to your service portfolio by enabling your customers to request escorted protection for people or assets.

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Securing
guarding

Provide both armed and unarmed guard services, either reactive or scheduled.

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Infrastructure

We protect (in SA) cellular high towers, ATM's, critical infrastructure.

Chosen by industry leaders

AURA entered into an agreement with Uber to provide both drivers & customers with a way to request on demand private armed response, emergency management services and private medical response. This is achieved via an e-panic service which is embedded within the Uber application under the Uber Safety Toolkit. Uber was provided with a customer facing portal which gave a full audit trail of users actions as well as a vehicle to deliver detailed & customised reporting.

Kagiso Khaole, General Manager, Sub-Saharan Africa

AURA helps us extend security beyond the digital realm into our customers’ real lives. That commitment to physical safety is essential to our brand.

Justin Hume, CEO

AURA’s user-friendly platform and live ETAs have transformed our response times and strengthened protection for our clients.

Neil Jones, Director

AURA’s API layer allows your current system or app to connect with our smart-dispatch engine, giving your users instant access to vetted security and medical responders.

The cloud portal offers three main modules: a management console (user/site/subscription tracking), a dispatch console (on-demand call-out creation) and a scheduling console (planned events), giving you flexibility to pick what you need.

Yes. AURA can deploy a fully customisable white-label app under your brand so your users access the emergency-response service while you keep the brand experience.

The technology supports phone-call modality — your users can dial into a control centre that connects to AURA’s network of responders, blending human touch with rapid response.

These devices (physical buttons or wearable triggers) are linked through your branded app or via API and instantly alert the control-centre and dispatch unit, activating our response network within minutes.

People Protect includes road & accident assistance, emergency medical response, intelligent panic devices (app, API, wearables) and crime-victim assist — aimed at end-users such as employees, customers or service-provider staff.

Property Protect covers home/office/building-site security response, escorting and guarding (armed or unarmed), either on-demand or by scheduled deployment.

Both. You can roll-out on-demand response (via dispatch console) and scheduled events (via scheduling console) depending on your business model or your client’s needs.

AURA operates a 24/7 staffed control-centre that monitors incidents, validates alerts and dispatches vetted private security or medical responders as required.

The management console allows tracking of user activity, call-out history, responder ratings, site usage, subscription metrics — all in real time to help you optimise your offering and service profitability.

Yes. AURA supports full white-labelling of the app, portal, and service touch-points so your brand stays front-and-centre while AURA delivers the response infrastructure.

Through GPS and automatic routing technology — once a panic is raised or call triggered, the system selects the nearest available vetted responder and dispatches them to the incident location.

AURA currently has coverage in multiple regions (e.g., South Africa, Kenya, UK) and is expanding globally. Partnering with AURA means tapping into a growing global network.

No. AURA already maintains a network of vetted responders (security and medical) and manages dispatching — your role is to integrate and brand the service for your customers or staff.

By enabling you to offer security-as-a-service under your brand (for employees, service-providers, end-users), you can generate subscription income, upsell safety tiers and differentiate your offering with real-time response technology.

AURA offers onboarding training, a dedicated success manager, and real-time reporting & time recording as part of the service package — enabling smooth launch and ongoing success.

Yes. The technology supports integration into IoT devices (e.g., smartwatches, connected cars, panic buttons) for seamless activation of emergency response.

Yes. The cloud portal supports modular deployment: you can use the full management console, only the dispatch console, only the scheduling console, or any combination depending on your business model.

Through the scheduling console (for planned guard/escort services) or the dispatch console (for on-demand response). You can schedule recurring operations or trigger immediate deployments — and monitor outcome via your management console.

While specific SLAs may depend on region and partner agreement, AURA’s smart auto-dispatch technology and large respondent network ensure rapid response times.