General Manager

South Africa

Who We Are

AURA is a technology platform which enables anyone to access the closest vetted private security & medical response unit to their location, anywhere, anytime, using a connected device.

AURA’s vision is to create a world where everyone is safe. This is supported by a company mission focused on making emergency services more accessible, inclusive, and effective by creating and deploying incredible technology.

Who You Are

AURA is looking for a General Manager to lead the South Africa business. The GM is responsible for the development and growth of AURA’s business in South Africa – AURA’s birthplace! As the General Manager, you will have the unique opportunity to lead our team of superstars, develop, build and scale our marketplace, balancing the needs of our users, customers and emergency response service providers. 

This is a demanding position – requiring talent, leadership, and entrepreneurial spirit. 

The GM’s scope of responsibility is wide: country strategy, marketing, business development & sales, marketplace efficiency, supply operations, customer experience and full P&L ownership. Deeply understanding your market, building a talented team, and embedding AURA into the country’s infrastructure is critical. This is where creativity meets leadership and execution head on. 

This role is ideal for someone who has experience building out a business, leveraging technology and the expansive vision required to lead a fast-paced business and inspire a team of people. If you are obsessed with iterating to obtain operational excellence and nurturing a high-performance culture, then we want to hear from you! 

What You’ll Do:

  • Understand the local market dynamics and determine the strategy to succeed; using data to advocate for your strategy within the business
  • Build and manage a team of smart and passionate people across operations, sales, customer success in order to achieve KPIs
  • Effectively operate a tech platform with physical operations in a dynamic city environment
  • Develop impactful local marketing strategies to generate growth at a corporate customer and end-user level
  • Grow, nurture, and manage engagement and quality of AURA’s network of response service providers
  • Maintain and improve upon AURA’s service levels – ensuring availability and reliability
  • Ownership and management of the entire P&L with a view on building a sustainable business over the long term
  • Represent AURA at local events and local news media 

Qualifications & Experience:

  • 5+ years of management-level experience in consulting, investment banking, marketing or operations is required 
  • Master’s/MBA degree in Science, Engineering, Economics, Finance, Management, Social Sciences, Law or similar field
  • Data-driven decision mentality, sound business judgment through strong analytical thinking
  • Stellar problem solving skills with a get sh*t done mindset and entrepreneurial DNA
  • Passion to create a world where everyone is safe
  • Proven track record of:
    • managing key relationships 
    • implementation of strategic goals and targets 
    • project launch, operationalization and success 
    • optimization of processes and service