supply engagement specialist

Johannesburg, South Africa

Who We Are

AURA is the world’s leading emergency response marketplace. AURA is a technology platform which enables anyone to access the closest vetted private security & medical response unit to their location, anywhere, anytime, using a connected device. 

AURA’s vision is to create a world where everyone is safe. This is supported by a company mission focused on making emergency services more accessible, inclusive, and effective by creating and deploying incredible technology. 

Who You Are

AURA is looking for a dedicated, motivated, and self-driven individual to take on the role of Supplier Engagement Specialist. The role is based in Johannesburg and will report directly to the Supply Operations Manager in the Supply Department.

The role of the Supply Engagement Specialist is to manage the relationships and all day- to-day operational requirements of the security service providers (suppliers) on the AURA network.

You will be required to analyze and understand operational performance, manage relationships, resolve issues, and ensure that all assigned service providers perform to AURA’s minimum service levels. You will need to be comfortable in a fast-paced environment while managing multiple activities simultaneously. This person needs to be a real go-getter, hustler, and a real A-player. If this, is you, apply now!

What You’ll Do:

  • Within our Supply team, you will be responsible for managing the following requirements with the AURA service providers:

  •  Training of relevant operational personnel

  •  Fostering and management of relationships with key personnel

  • Ensure the service providers successfully adopt AURA’s
    hardware, software, processes and requirements

  •  Management and reporting of performance

  • Analyse and review various data relating to service levels

  •  Resolution of technical issues and any problems pertaining to the
    service providers.

Required Skills & Experience:

  •  Excellent communication and people skills

  •  Ability to manage relationships

  •  Ability to manage multiple operational requirements simultaneously

  •  Creative problem solving

  •  Excellent organizational and time management skills

  •  Good aptitude for technology

  •  Experience within the security industry highly advantageous

  •  Drivers license and vehicle

  •  Additional requirements:
    o Microsoft office proficiency
    o Computer literacy
    o Zoho and Qlik experience advantageous